Shipping + Handling

 

Please refer to our below policies before discussing your shipping. If you have any further queries or require assistance, please email us at grainofdescent@gmail.com.

 

SHIPPING WITHIN AUSTRALIA
All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.
All orders are shipped weekly. Orders received before 12pm Saturdays EST will be processed and shipped that day, orders placed after 12pm Saturdays EST will be processed and shipped on the following Saturdays. Shipping within Australia will take approximately 3-6 business days. For delivery within Australia for smaller items we use Australia Post Parcel Post, for larger items we use Pack & Send.
If your order has not arrived within the allotted time, please contact the shipping company, using the reference number/tracking number supplied to you. If you have not received an email containing your reference number/tracking number, be sure to check your junk or spam folder, and if you are still unable to locate this, please email us at grainofdescent@gmail.com.

Please note that during holiday and busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience.

If you have any specific postage and delivery time questions, please refer to Australia Post for smaller items and Pack & Send for larger items. We ship from Melbourne.
<https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/.>
<http://www.packsend.com.au>
Please contact us at grainofdescent@gmail.com if you have any questions about your order, or if you would like to arrange alternative postage.

 

REGIONAL AUSTRALIA
For our Regional Australia customers, please note that all our shipping prices are based on capital cities and not regional postcodes. We ask that you use our enquiry form in our Enquiry + Contact page to get a customised shipping quote prior to purchasing a product. Please give us your full Shipping address details for an accurate quote, including; Country, State & Postcode.
If an order is placed to a regional address without prior contact being made, please keep in mind that additional shipping fees may be charged to cover the additional shipping costs.

 

SHIPPING INTERNATIONALLY
For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which will be an additional charge to you. This is the responsibility of the customer. Please check with your local customs office for further information.
All orders are shipped weekly. Orders received before 12pm Saturdays EST will be processed and shipped that day, orders placed after 12pm Saturdays EST will be processed and shipped on the following Saturday. International shipping will take up to 10 business days. For International delivery, we use Australia Post for smaller items and Pack & Send for larger items.
If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you. If you have not received an email containing your reference number, be sure to check your junk or spam folder, and if you are still unable to locate this, please email us at grainofdescent@gmail.com.
Please note that during holiday and busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience.

If you have any specific postage and delivery time questions, please refer to Australia Post for smaller items and Pack & Send for larger items. We ship from Melbourne.
<https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/.>
<http://www.packsend.com.au>
Please contact us at grainofdescent@gmail.com if you have any questions about your order, or if you would like to arrange alternative postage, or an approximate shipping quote.

 

CLICK & COLLECT / FREE PICK UP
Pick up can be arranged at special request. Shop online and if you live locally you may opt for the free ‘Click & Collect’ option at the checkout. Pay and order for your goods online. Then simply send us an email. We will arrange a suitable time for you to collect your goods from our Workshop. Please email us to arrange your personal pick up date & time. Our regular pick up time is 12pm on alternative Saturdays, however additional days may be added in the near future. Please contact us at grainofdescent@gmail.com to book in to collect your order.

 

INSURANCE / EXTRA COVER
All purchases made over $100.00 will automatically include insurance/extra cover as part of the shipping price. This cover is added to all our orders over $100.00 for extra peace of mind. All orders placed online will include an online tracking number however, if you have made an order that is less than $100.00 but would like to add insurance/extra cover to your order, please email us at grainofdescent@gmail.com

 

Last updated January 2016